Service Terms

Scope and commercial agreement

Before paid work begins, we agree the services, deliverables, responsibilities, fees, currency, taxes where applicable, billing schedule, timelines and any recurring commitment in writing. A website description is not a substitute for that agreement. Changes in scope require agreement. Cancellation, notice, refunds and any handover arrangements must be stated in the agreed commercial terms; mandatory legal rights remain unaffected.

Client responsibilities and platform decisions

Clients must provide accurate business information and authorised access, and review content and operational details when requested. Platform account ownership and contractual responsibilities remain with the client unless expressly agreed otherwise. GetYourGuide, Viator, Tripadvisor, Trip.com and other services independently decide approval, suspension, ranking, fees and transactions. We cannot guarantee an outcome controlled by a platform or a booking volume.

Confidential information and access

Each party should use confidential business information only for the agreed services, keep credentials secure and limit access to what is necessary. Personal information is handled as described in our Privacy Policy. Client data is not sold or rented as a mailing list. Where client work requires processing personal information on a client's behalf, the parties must agree appropriate data-processing instructions and protections.

Email marketing and consent

If you choose to subscribe and confirm your email, we will send Zookia newsletters, promotional offers, information about our services, free resources, and tourism or travel-business updates. These are marketing emails. Subscription is optional and is not a condition of buying a service or using an enquiry form.

We record the email address, signup source, consent wording and version, request time, confirmation time, subscription status and delivery status. The newsletter form does not collect your personal name. We use the information to manage your subscription, deliver relevant Zookia marketing and understand our audience in aggregate. We do not sell or rent your contact information or mailing list to other businesses.

Every marketing email includes an unsubscribe link. You can opt out without an account, fee or explanation. Unsubscribing stops future queued marketing emails; a message already in transit may still arrive. Essential messages about an existing service, security or a request you made are separate from marketing and may still be sent when necessary.

Anonymous totals and client publicity

We may use genuinely anonymised, aggregated figures to describe our business, such as the number of clients we have served or newsletter subscribers. Subscriber counts are not presented as client counts. Totals must be accurate and must not identify an individual or reveal confidential commercial information.

Newsletter signup, an enquiry or use of our tools does not give permission to publish your personal name, company name, logo, identifiable project details or testimonial. We will seek separate, documented client approval before using identifying company details, logos or case-study material publicly. Approval should specify what may be used and where. Contact us to withdraw permission for future use; we will review existing material and applicable contractual obligations.

Concerns and service communications

Raise service concerns promptly through the agreed contact channel. We will review the issue against the agreed scope and applicable rights. Unsubscribing from marketing does not stop essential messages about an active project, invoices, account security or a request you made.

Contact and requests

Contact Zookia Solutions at info@zookia.cc or through the contact page for privacy questions, access, correction, deletion, marketing objections or publicity-permission requests. Our business mailing address is 183/A, Ganguldeniya, Pilimathalawa, Sri Lanka 20450. We may ask for proportionate information to verify a request before disclosing personal data. You may also raise concerns with the data-protection authority that applies to you.